Terms and Conditions

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the Janani website located at jananitours.com and all associated sites linked to jananitours.com or the Janani mobile application or any similar platform (hereinafter collectively, the Janani Platform run by Janani Tours and Resorts Pvt Ltd, having its registered office at L-170, 171,’Janani’, 6th sector, Ring Road HSR Layout, Bangalore – 560 102(hereinafter collectively, Janani) on any device and/or before availing any services offered by Janani on the Janani Platform which may include services such as cab booking , room booking or any other service that may be offered by Janani on the Janani Platform (hereinafter individually, and collectively, the Janani Services). For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all Janani Services, whether offered by Janani Tours and Resorts Pvt Ltd or its affiliates.

Acceptance

By registering on, accessing, browsing, downloading or using the Janani Platform for any general purpose or for the specific purpose of availing any Janani Service, You agree to be bound by the terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each Janani Service (hereinafter collectively, the T&Cs). These T&Cs shall also include any additional or modified terms and conditions in relation to any additional or modified service-specific terms and conditions in relation to any Janani Service or any future service that may be offered by Janani on the Janani Platform. By registering on, accessing, browsing, downloading or using (as applicable) the Janani Platform or availing any Janani Service, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the Janani Platform and immediately terminate Your availing the Janani Services. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You, being at least 18 years of age and an individual user of the Janani Platform or a customer or beneficiary of the Janani Services, and Janani. All services are rendered by Janani through the Janani Platform under the brand name “JenDrive” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, Janani regarding Your use of Janani’s digital services (which includes but may not be limited to cab booking, room booking, or any such other services which may be added on the Janani Platform and which will henceforth be a Janani Service, from time to time. The Janani Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, Janani grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the Janani Platform and/or avail the Janani Services.

Eligibility

The Janani Services are not available to persons under the age of 18 or to anyone previously suspended or removed by Janani from availing the Janani Services or accessing the Janani Platform. By accepting the T&Cs or by otherwise using the Janani Services on the Janani Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by Janani, or disqualified for any other reason, from availing the Janani Services or using the Janani Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, Janani reserves the right to suspend or permanently prevent You from availing Janani Services or using the Janani Platform.

Other Terms and Conditions

Additional terms and conditions may apply in order for You to avail specific Janani Services and to specific portions or features of the Janani Platform, including contests, promotions or other similar features, all of which terms are made a part of these T&Cs by this reference. You agree to abide by such other terms and conditions, including where applicable representing that You are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these T&Cs and the terms posted for or applicable to a specific portion of the Janani Platform or for any Janani Service offered on or through the Janani Platform, the latter terms shall control with respect to Your use of that portion of the Janani Platform or the specific Janani Service. Janani may make changes to any Janani Services offered on the Janani Platform, or to the applicable terms for any such Janani Services, at any time, without notice. The materials on the Janani Platform with respect to the Janani Services may be out of date, and Janani makes no commitment to update the materials on the Janani Platform with respect to such Janani Services. The following terms also govern and apply to Your use of the Janani Platform, and they are incorporated herein by this reference: https://jananitours.com/about-us/our-policies/#tandc https://jananitours.com/privacy-policy

Refund Policy

All sales on the Janani Platform are final with no refund or exchange permitted. Only in case of  booking of homes , refund is allowed on cancellation as per the terms defined below

Any amendment / cancellation up to 14 days prior to check-in.No charges.
 Between 14 days up to 7 days prior to check -in. 25% of the first day’s room rent.
 

Between 7 days up to 72 hrs prior to check-in

50% of the total billing for the duration of room booking

 

 

Less than 72 hrs prior to check-in.

 

100% of the total billing for the duration of room booking

You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Janani website. Janani will investigate the request and, if it is found that money was indeed charged to Your card or bank account without delivery of the service, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to bank account

Communication Policy

By accepting the T&Cs, You accept the following:

  • Janani may send alerts to the mobile phone number provided by You while registering with the Janani Platform for any service or on any updated mobile number subsequently provided by You on the Janani Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages.
  • Janani will make best efforts to provide alerts via SMS/e-mail/push notifications and it shall be deemed that You shall have received the information sent from Janani as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the Janani Platform or availing any Janani Services. Janani shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold Janani liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.
  • The SMS/e-mail alert/push notification service provided by Janani is an additional facility provided for Your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that You observe any error in the information provided in the alert, Janani shall be immediately informed about the same by You and Janani will make best possible efforts to rectify the error as early as possible. You shall not hold Janani liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.
  • The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. Janani shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
  • You will indemnify and hold harmless Janani and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which Janani or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You; and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from Janani and/or the SMS/e-mail service provider.

Use of Janani Platform

You understand that except for information, products or services clearly indicated as being supplied by Janani, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that Janani cannot and does not guarantee or warrant that files available for download through the Janani Platform will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy Your particular requirements of Internet security and for accuracy of data input and output.

Prohibited Conduct

By accessing or using the Janani Platform or by availing Janani Services, You agree not to:

  • violate the T&Cs;
  • impersonate any person or entity, falsely claim or otherwise misrepresent Your affiliation with any person or entity, or access the accounts of others without permission, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the Janani Services, perform any other similar fraudulent activity or otherwise avail Janani Services with what we reasonably believe to be potentially fraudulent funds;
  • infringe our or any third party’s intellectual property rights, rights of publicity or privacy;
  • use the Janani Services if You are under the age of 18 years without a parental sponsor or, in any event, use the Janani Services if You are under the age of 13 years old even with a parental sponsor and in accordance with applicable law;
  • post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person;
  • post or transmit any message, data, image or program which is pornographic, vulgar or offensive in nature;
  • refuse to cooperate in an investigation or provide confirmation of Your identity or any other information provided by You to Janani;
  • remove, circumvent, disable, damage or otherwise interfere with security-related features of the Janani Services and the Janani Platform or features that enforce limitations on the use of the Janani Services or the Janani Platform;
  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards Janani Services or Janani Platform or any part thereof, except and only to the extent this is expressly permissible by applicable law;
  • use the Janani Services or the Janani Platform in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Janani Services or the Janani Platform in an automated manner;
  • modify, adapt, translate or create derivative works based upon the Janani Services and the Janani Platform or any part thereof, except and only to the extent that that this is permissible by applicable law;
  • intentionally interfere with or damage operation of the Janani Services or the Janani Platform or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features;
  • use any robot, spider, other automatic device, or manual process to monitor or copy the Janani Platform without prior written permission;
  • interfere or disrupt the Janani Platform or networks connected to the Janani Platform;
  • take any action that imposes an unreasonably or disproportionately large load on Janani’s infrastructure/network;
  • use any device, software or routine to bypass the Janani Platform’s robot exclusion headers, or interfere or attempt to interfere, with the Janani Services;
  • forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the Janani Platform or to manipulate Your presence on the Janani Platform;
  • sell the Janani Services, information, or software associated with or derived from it;
  • use the facilities and capabilities of the Paytm Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others;
  • breach this Agreement, or any other agreement or policy as may be applicable pursuant to the T&Cs;
  • provide false, inaccurate or misleading information;
  • use the Janani Platform to collect or obtain personal information, including without limitation, financial information, about other users of the Janani Platform, except and only as expressly provided in the T&Cs;
  • avail Janani Services with what Janani reasonably believes to be potentially fraudulent funds;
  • use the Janani Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to Janani, a third party or You;
  • use the Janani Services in a manner that Janani or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules;
  • take any action that may cause Janani to lose any of the Janani Services from its service providers or lose any of its business partners, including mobile operators or telecom companies, payment processors or other suppliers;
  • send automated request of any kind to the Janani Platform without express permission in advance from Janani.

Termination; Agreement Violations

You agree that Janani, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the Janani Services/Janani Platform and remove and discard on the Janani Platform all or any part of Your account, Your user profile, or Your recipient profile at any time. Janani may also in its sole discretion and at any time discontinue providing access to the Janani Services, or any part thereof, with or without notice. You agree that any termination of Your access to the Janani Services/Janani Platform or any account You may have or portion thereof may be effected without prior notice, and You agree that Janani will not be liable to You or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Janani may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the Janani Services/Janani Platform.

Limitation of Liability and Damages

In no event, Janani or its contractors, agents, licensors, partners or suppliers will be liable to You for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) this Agreement; (ii) the Janani Services, the Janani Platform or any reference site/app/platform/service; or (iii) Your use or inability to use the Janani Services, the Janani Platform (including any and all materials) or any reference sites/app/platform/service, even if Janani or a Janani authorized representative has been advised of the possibility of such damages. In no event, Janani, directors, employees, agents will be liable to You for any damages, liabilities, losses, and causes of action arising out of or relating to: (i) this Agreement;(ii) the Janani Services, the Janani Platform or any reference site/app/platform/service; or (iii) Your use or inability to use the Janani services, the Janani Platform (including any and all materials) or any reference sites/app/platform/service; or (iv) any other interactions with Janani, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by You, if any, for using the portion of the Janani Service or the Janani Platform giving rise to the cause of action, or beyond or in excess Rs. 1,000, whichever is less. You acknowledge and agree that Janani has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and Janani, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and Janani. Janani would not be able to provide the services to You on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to You subject to applicable law. In such cases, Janani’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement.

Indemnification

You agree to indemnify, save, and hold Janani, its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Your use or misuse of the Janani Services or of the Janani Platform; (ii) any violation by You of this Agreement  or (iii) any breach of the representations, warranties, and covenants made by You herein. Janani reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Janani, including rights to settle, and You agree to cooperate with Janani’s defense and settlement of these claims. Janani will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Disclaimer; No Warranties

To the fullest extent permissible pursuant to applicable law, Janani and its third-party partners disclaim all warranties or guarantees – whether statutory, express or implied – including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information, whether oral or written, obtained by You from Janani or through the Janani Services or the Janani Platform will create any warranty or guarantee other than those expressly stated herein. For the purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term “Janani” includes Janani’s officers, directors, employees. You expressly agree that use of the Janani Services on the Janani Platform is at Your sole risk. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the Internet generally. Janani does not warrant that the Janani Services will be uninterrupted or error-free or that defects in the site will be corrected. The Janani Services and the Janani Platform and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an “as is” and “as available,” “with all faults” basis and without warranties or representations of any kind either express or implied. Janani, and its partners do not warrant that the data, Janani software, functions, or any other information offered on or through the Janani Services/Janani Platform or any reference sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. Janani and its licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the Janani Services/Janani Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that You use, access, download, or otherwise obtain information, materials, or data through the Janani Services/Janani Platform or any reference sites/platforms/apps/services at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and You should not rely on any such statement. This paragraph shall survive termination of this Agreement. In no event will Janani be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Janani Platform.

Ownership; Proprietary Rights

The Janani Services and the Janani Platform are owned and operated by Janani. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Janani Services and the Janani Platform provided by Janani (hereafter Materials) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and Janani, all Materials, trademarks, service marks, and trade names contained on the Janani Platform are the property of Janani. You agree not to remove, obscure, or alter Janani or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Janani Services/Janani Platform. Except as expressly authorized by Janani, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. Janani reserves all rights not expressly granted in this Agreement. If You have comments regarding the Janani Services and/or the Janani Platform or ideas on how to improve it, please contact customer service. Please note that by doing so, You hereby irrevocably assign to Janani , and shall assign to Janani, all rights, title and interests in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Modification of this Agreement

Janani reserves the right to change, modify, add, or remove portions of this Agreement (each, a change and collectively, changes) at any time by posting notification on the Janani Platform or otherwise communicating the notification to You. The changes will become effective, and shall be deemed accepted by You, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to Your use of the Janani Platform, availing the Janani Services or for payment transactions initiated after the posting date. If You do not agree with any such change, Your sole and exclusive remedy is to terminate Your use of the Janani Services/Janani Platform. For certain changes, Janani may be required under applicable law to give You advance notice, and Janani will comply with such requirements. Your continued use of the Janani Platform following the posting of changes will mean that You accept and agree to the changes.

Notice

Janani may provide You with notices and communications by e-mail, SMS, push notifications, regular mail or postings on the Janani Platform or by any other reasonable means. Except as otherwise set forth herein, notice to Janani must be sent by courier or registered mail to L-170, 171,’Janani’, 6th sector, Ring Road HSR Layout, Bangalore – 560 102, India.

Waiver

The failure of Janani to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Janani.

Dispute Resolution

If any dispute, controversy or claim arises under this Agreement or in relation to any Janani Service or the Janani Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, Janani may elect to resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 19 96 (hereinafter Act). Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act. The seat of the arbitration shall be Bengaluru and the language of this arbitration shall be English. Either You or Janani may seek any interim or preliminary relief from a court of competent jurisdiction in Bengaluru necessary to protect the rights or the property belonging to You or Janani (or any of our agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither You nor Janani may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between You and Janani. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.

Governing Law and Forum for Disputes

Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against Janani must be resolved by a court having jurisdiction in Bengaluru, India. You agree to submit to the personal jurisdiction of the courts located within Bengaluru, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.

Severability

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Survival

Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

Headings

The heading references herein are for convenience purposes only and they do not constitute a part of these T&Cs and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement

This Agreement is the entire agreement between You and Janani relating to the subject matter hereof and this Agreement will not be modified except by a change to this Agreement made by Janani in accordance with the terms of this Agreement.

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